Help/FAQ

You can purchase via our website or you can call our Customer Service team and select the option to place an order. You can also contact one of our client advisors or drop us an email with the details of what you would like to purchase.

Just get in touch with us and we can guide you through the process of choosing the most suitable wines for your needs. If you prefer to shop online then our website has some great search and filtering functionality to help you find exactly what you need.

Yes, you can purchase products as a gift for someone else and have it delivered to their address. We offer a range of gift packaging and you can add a gift message free of charge.

All our wines are delivered either in the original case or a high-quality OMTIS carton box, free of charge. If, however, you would like additional gift packaging, we can supply a range of options to suit most bottles. You can see the full range here.

Please note that our gift packaging is only designed to fit 75cl bottles of a standard Bordeaux or Burgundy shape. It will not be appropriate for certain bottles of sparkling wine or fluted bottles, for example. Please contact Customer Services if you require further information.

Yes, you can add a gift message of up to 240 characters for any order you place. You can enter this as part of the checkout process if you purchase online or by asking the member of our Customer Service team you are talking to.

We accept all major debit and credit cards. If you’d like to check a particular card, or are having trouble making payment, please contact our Customer Service team.

Depending on the amount of your purchase, the system may require payment by bank transfer.